PR, social media and digital marketing communications agency.

Pies, Hacks and Tweets

Posted by Claire Burdett On July - 22 - 2011 Comments Off

The TWitter coverage of the 'Hackgate' (special commons committee questions to the Murdocks) enquiry was watched and followed on line by millions worldwiideIt’s been a fascinating week for news, with some really interesting stories erupting and rumbling all around social media, the internet and the media in general.

The #NOTW story has been omnipresent again. First we all woke up to the fact that @LulzSec had hacked the Sun’s website and the furious media speculation as to the hows and whys, and then millions watched worldwide on pretty much every available network to the Commons select committee’s questioning of Murdocks Senior and Junior – and, of course, the pie attack.

Most of them also seemed to be on Twitter, including @Lord_Sugar, who was less than impressed with the MPs questioning of Murdock Senior “Bloody stupid questions to Rupert about micro detail when N.O.W represents 1% of his empire. Waste of time trying humiliate the old man.”

The whole thing was a bit of a media circus, frankly, but it did spark a wonderful array of side comments  (@porridgebrain: In a minute James Murdoch’s going to remove his hair piece to reveal Voldemort’s face on the back of his head #hackgate), conversations (@charlesarthur: So Nick Frost as Tom Watson, Lucy Liu as Wendy… #keepcastingthefilm ..Keith Richards as Murdock Snr) and games, such as the Murdock bingo card and the Ask Murdock search engine.

Twitter does seem to have carved itself an invaluable niche as a social commentary running alongside most televised events do these days, and indeed the BBC announced this week that social data on a “second screen” is increasingly becoming a complementary experience (and yes, we all saw you check your Twitter stream @tom_watson!).

From that special parliamentary session, through The Apprentice to Wimbledon and Eurovision, Twitter has quickly become the social commentary feed of choice and it will be interesting to see if Twitter themselves can capitalise on this, brand-wise, and make this profitable with their plans to add sponsored adverts in the near future.

Twitter have had an eventful week all over really. As a further illustration of its increasing importance, Hugo Chavez, President of Venezuala, is using it to help govern his country while he stays in hospital undergoing cancer treatment, while back at Twitter HQ they have nearly completed their $800 million funding round, which will value the company at approximately $8 billion, as well as cash out some of the company’s early employees and investors.

This is good timing as they have a new broom, Jack Dorsey, now in place at the helm following the departure of founders Evan Williams and Biz Stone and Jack Goldman. Continuing Dorsey’s clean sweep, four key account managers, Kevin Cheng, Josh Elman, Anamitra Banerji and Jean-Paul Cozzatti, from the old regime were let go this week, so let’s hope it means that this increasingly important network can now begin to capitalise on what it has achieved to date and go on to bigger and better things.

And as the social networks become more and more embedded in our lives, Google and Facebook are spending increasing amounts lobbying those good folks in Washington to ensure that decisions on privacy and IP go their way, while DARPA have announced that they are offering $42 million in grants to develop what it calls a ‘science of social networks’ and NASA’s fierce embrace of Twitter and other social media to connect with the public is being seen as what might be the space agency’s saving grace.

Google is still attracting many column inches and although still getting variable reviews, it now has 18 million users and has broken records as the fastest growing social network in history. However, the rate of gain is beginning to slow and it has a long way to go before it will challenge the dominance of Facebook.

However, Google HQ seem pleased and has indicated that they feel they have got things right with Google + and that Google Labs, which was where new ideas were incubated, will be wound down. This is to be applauded we feel since so much of what Google has ‘incubated’ in the past has been way off target.

It will be interesting to see how it settles down as most people are seeing it as add-on rather than a replacement to the main players – except, we were interested to note, some of who might be called the ‘Google obsessed’, who have been a bit quick at shooting down even neutral comments about Google+ on Google+ itself, leading to an oddly aggressive and uncomfortable atmosphere there this week.

However, we have a sneaky suspicion that Google may have more aggressive plans than just being an equal player at the Social Network Grand Boardroom, and interestingly it has already made its first acquisition and bought Fridge for an undisclosed sum.

There have also been interesting figures out this week showing just how successful Apple has been with the iPad.  They basically created the market for tablets and are still the front runner by a long way (and deservedly so we feel), although we are keen to see what Amazon comes up with this autumn.

And as the UK State schools shut their doors for the long summer holidays, it has been reported in The Telegraph that the majority of us feel deprived without an internet connection. We can’t say we are surprised, especially as access to the internet has now been deemed a fundamental human right.

Thank you for reading our weekly round up… and on the subject of thank yous we particularly like this recent social development, which adds a human face via social thank yous to social location.

See you next week.

 

 

 

Boysie Google+, Social Stats, Sparkly Gadgets… and Kittens

Posted by Helen Moore On July - 15 - 2011 Comments Off
1 in 10 pets have social media profile

1 in 10 pets have social media profile

After the extraordinary #NOTW events of last week, we’re getting back to our bread and butter business of what’s happening in the world of digital. This week seems to be dominated by stats and the promise of sparkly product launches in the Autumn.

So here we go.  The first mind boggling stat of the week is that Twitter now has One Million Apps based on its platform. One million!

But it’s fair to say that ‘Western Twitter’  can’t hold a candle to ‘Eastern Twitter’ with the Chinese equivalent, Weibo, now boasting  140 million users and 50 million active monthly users and growing fast.

In fact, global Twitter and Flickr  activity has been charted in some amazing images this week by Eric Fischer and there are quite a lot of blue dots (Twitter activity) in China – fascinating stuff.

Google came out with a whole raft of numbers this week. All of these were announced on Google+ by CEO Larry Page and impressive figures they were too – earnings up 32% in the second quarter hitting a massive $9 billion. Google + seems to be starting well, although it ran out of disc space last weekend and started spamming.

We have to say that we are still a little bit lukewarm about Google+ but maybe that’s a girl thing, as it seems to be most popular with the boys. However, we see it as a potentially fatal flaw because WOMEN buy stuff (85% of all brand purchases are made by women), so if you want to attract people to sell to you need to attract WOMEN… Is it just that we are women, or is this just really simple to understand? It will be interesting to see how that one plays out Google-side…

On the subject of shopping! Foursquare is to offer daily deals a la Groupon and LivingSocial et al, which is another indication of the rise of social shopping. This has been one of the major trends of this year, and as we move towards the all important Q4 for retail, it will be interesting to see what impact social and mobile shopping has on the bottom line.

Product announcements are increasing again (revving up for Christmas no doubt – Christmas press releases are coming thick and fast now), with Amazon is hoping to throw a spanner in the works for Samsung and others with the announcement that they are going to be launching a tablet (to go alongside their Kindle).   Analysts believe that this could become the one serious competitor to the iPad. And RIM has announced that they will be launching seven, yes, seven, new smartphones in the coming months.

To round off this week, we have two lovely social stories to share. The first is the amazing news that a Japanese company has just a released a very special (and free) Twitter client for the iPad in the App Store. “Breath Bird” lets people who can’t use their fingers and have problems speaking, to post to Twitter by breathing into the iPad’s mic. How brilliant and wonderful!

And finally, we have an excuse to publish a picture of the gorgeous Maneki Neko who was begat by our beloved Lara, the lucky white office cat – apparently one in ten pets now has a social media profile. Not our pets, of course… although Albadore, the office dog, is suddenly looking a bit sheepish…

Have a lovely weekend all, fingers crossed it stays sunny :)

Social Media Outrage & The End of the World

Posted by Helen Moore On July - 8 - 2011 1 COMMENT
News of the World social media infographic

News of the World social media infographic

Well, what a week it’s been, and one that we suspect may have repercussions far in to the future. After The News of World phone hacking scandal rumbled around for many months, yesterday the proverbial finally hit the fan.

The revelation that they had hacked Millie Dowler’s mobile, let alone the relevations that followed, was enough to send howls of protest roaring through the Social Media world, and vast numbers of people mobilised to register its outrage against #notw, Murdoch & Son and Rebekah Brooks.

This excellent infographic from our friends at Cision shows what a huge impact the whole affair has had on Social Media.

And there’s no doubt that Social Media has had a massive effect: as SM users starting putting pressure on advertisers to boycott the #notw, and companies were under pressure to react quickly to the rising swell of SM protest, the whole thing gave way like a pack of cards.

With the public so mobilised in their outrage, this scandal is going to the very heart of government, with David Cameron announcing two inquiries and the whole BskyB deal being put into doubt. So, the power of SM marches on. We’re sure that there is a lot more of this story to run and it will be interesting to see how SM continues to impact it. And while we wait with baited breath for those developments to play out, Let’s not forget the outstanding work done by Hugh Laurie and @stephenfry in summing up Murdoch years ago:

On to other news this week (yes, there was some!). The ‘awesome’ Facebook announcement that was widely predicted to be a video chat facility provided by Skype, turned out to be, er, a video chat facility provided by Skype. Which while being lovely is not quite what we would call ‘awesome’. As confirmed Skype addicts we were slightly underwhelmed. Funnily enough the one thing about Google+ that didn’t underwhelm in contrast was the video chat facility…!.  Still, those that aren’t familiar with the wonders of Skype (obviously like Mark Zuckerberg) will think it is ‘awesome’.

And we were relieved to find out Apple has ordered 15 million of their new iPhone 5,  which is being launched in September, let’s hope it is infinitely better than the iPhone 4…

So, a weird week this one, a mix of social activity offline, social outrage online, and general amazement all over. Thank goodness it’s the weekend!

Social in the City

Posted by Claire Burdett On July - 8 - 2011 1 COMMENT

It’s been a busyeConsultancy Summer Party and Monster Digerati Party social week in London for digital folk.

CorpComms held their Monster Digerati Party on Tuesday in funky Delfina. I was an Awards judge and was delighted that @storyliners4itv won the Grand Prix as well as the Best Use of Social Media – it was my favourite entry, combining perfectly pitched understanding of their target audience with well executed social media that led to that elusive, almost mythical, happening, a viral campaign…

Naughty Communicate Magazine caused a bit of a scandal by leafleting outside, but most of the guests were oblivious to be honest, too busy enjoying the evening, including the F1 simulation. As fellow judge @benjaminellis tweeted, “the hot dogs and ice cream bike were suitably epic’, as was The Helen Dunne school of dancing, I might add.

It was great catching up with my fellow judges, especially Kirsty Leighton and Benjamin, and I also enjoyed spending time with longtime chum, Paul Miller, Head of Digital at Cision – the downside of being Digital folk is that we chat a lot online but we often don’t get out to meet up face to face, so thanks Helen and Sheli for facilitating!

Talking of chums, the eConsultancy Summer Party on Wedneday was a truly awesome mash up of digital folk and a great opportunity to catch up with existing friends and make new ones, something that hasn’t happened on this scale for a while to be honest.

The guest list posted up online beforehand was about a mile long and given how crammed the bar was it looked like most had turned up, although I was disappointed to discover Matt, billed as ‘Head of Diddling’ at LoveHoney, wasn’t there. New chum Johnny Hall of Cranberry Panda and his band of merry men know Matt well, however, so I remain hopeful. Got to be the best job title EVER.

So hello to new chums and old, lovely spending time hanging out and looking forward to getting offline again soon J

Social Shopping

Posted by Helen Moore On July - 4 - 2011 1 COMMENT

How social shopping is affecting the High StreetAs a follow on to our blog last week about how online shopping is beginning to pose a real threat to the High Street , today we are looking at rash of new data generated by the new shopping trends and habits that have emerged over the first six months of 2011.  As with all areas of digital, the pace of change is rapid and fierce and those that don’t take notice of the stats will undoubtedly get their fingers burned.

One of the interesting new surveys is from econsultancy who last month surveyed 2000 shoppers in both the UK and the US to compare how the approaches to multi-channel shopping varied between the two countries.

Although there are differences (hardly surprising) there are a number of similarities in how the sophisticated consumer is playing the ‘multi-channel’ game to ensure that they optimise their shopping experience in terms of value-for-money, convenience and just being able to buy the best product that meets their needs.

People are using general information online to make informed choices about shopping, whether it’s online or in a store.  And they expect to be able to interchange the two experiences, by for example, returning a product bought online to a physical shop.

As mentioned before retailers, must integrate their online and offline promotions to get optimal effect from the customers.

And all this is before taking into account the effect of ‘social shopping’: Groupon and LivingSocial are the big boys, but coupon and ‘daily deals’ sites are popping up all over the place.  According to BIA/Kelsey research, the estimate is that what was an $873 million market in deal-a-day e-commerce in 2010 will rise to $1.24 billion in 2011 and increase to $3.9 billion in 2015.  However, the market is a very new niche, and although Groupon has attracted some eye-wateringly high valuations pre-IPO, many analysts think that these are way too high.

What is clear though is that the canny consumer is playing the game to maximum advantage, which has shifted the balance and caused many retailers to lose out.

More research finds that “the relatively low percentages of deal users spending beyond the deal value (35.9 percent) and returning for a full-price purchase (19.9 percent)”, which  means that the long-term market isn’t quite as peachy for the deals market as some would like to think.

So while the consumer is playing clever, so must the retailer. As closures on the High Street become a regular fixture in the headlines, retailers must become more and more sensitive to the needs of their customers. And we haven’t even got onto the effect of mobile shopping on all this yet….another blog coming soon for that one!

Digital Pope, #AskObama, Google in Circles

Posted by Helen Moore On July - 1 - 2011 Comments Off

Pope sends first tweet on iPhoneAfter a few relatively quiet weeks in digital land without any hugely significant stories (well, apart from ‘the bulge’ story – it was quite a significant bulge wasn’t it?!), this is a stonking week with so many big announcements we don’t quite know where to start.

But I guess a good a place as any is the launch of Google’s new Facebook-ish style social network Google Plus, or is that Google Circles? We had an invite and we’ve had a play, and to be honest we’re feeling mildly underwhelmed at the moment, although we’re prepared to give it the benefit of doubt. Our very own Techno Blonde, Claire Burdett, was one of the first members of Twitter in the UK and she remembers how strange that was in the early days (and just look how that evolved) and this has got Google’s weight behind it, so who knows? So here is a review (Google+ is GeekNet) and no doubt we will be revisiting it over coming months to see how it is coming along.

More of the great and the good are embracing Twitter at the moment: we have news of the Pope @PopeBXVI doing his first tweet on an iPad and President Obama is going to be doing live tweet sessions with the hashtag #AskObama – maybe he got the idea from our own #AskBoris?

And after a lull in news on the gadget front (the Nokia ‘launch’ of a phone going nowhere didn’t really float our boat), Apple are rumoured to be launching not one, but two iPhones in September. So that’s something to look forward to, and just in time for Christmas…

MySpace has hit the headlines too this week. News Corp have finally sold it after trying to sell it for $100m for ages and failing. Not surprisingly, the actual price achieved was somewhat lower at $35m dollars. The advertising group  that bought it, Specific Media,  includes the lovely Justin Timberlake, who apparently is going to be taking an active role in the new management team. It will be interesting to see what they do with it, although even they confess they are not too sure yet, but if Mr Timberlake starts popping up regularly in Digital Land, that’s a good thing in itself to be honest.

And a week in Digital Land wouldn’t be complete without some mention of Facebook, who apparently are going to be making an ‘awesome’ announcement next week – ooh er.  We can’t wait.

So after all the excitement, we’re having a POETS day because that lovely Mr Nadal is playing Britain’s very own Andy this afternoon and we ain’t gonna miss it! Have a lovely weekend and see you all next week.

Google+ is GeekNet

Posted by Claire Burdett On July - 1 - 2011 3 COMMENTS

Google+ is GeekNetUnless you have been living under a rock this week you will be aware that Google has just soft launched Google+ (Google Plus) AKA Google Circles and that this is A Big Deal.

I was invited to the beta party and, having spent a fair bit of time playing with it, I feel somewhat, well, underwhelmed.

Don’t get me wrong, it’s a well-made platform with a nice interface and good features, thanks presumably to famed Mac designer Andy Hertzfeld, so all good.

It’s obviously a mere sliver of what’s to come as they have already changed Google Search to come into alignment and a massive rebranding exercise is evidently in hand, with Steven Levy confirming that Google’s Emerald Sea Project has a scheduled 100+ social feature launches planned, so that’s potentially huge and exciting. And they are obviously way more serious and committed to this than they were to Buzz, but… but… but… lots of things are simply annoying.

For starters, why call it Google+ (Plus) when they already have Google+1?

It’s hardly catchy, and it’s very confusing, so much so that people are calling it Google Circles as often as they say GooglePlus, and that’s never good when you have just launched a product regardless of where you eventually want to take it or what you want to do with it.

I know not many people are using it yet and few of us have proper friends to add to the Friends Circle, but still, sharing publically seems to be the norm for everyone and goodness knows how that will end up in the future as I really can’t imagine most people will post stuff ONLY to Friends or Acquaintances or Following.

Facebook have had no end of trouble getting most users to do it with groups, so despite Google integrating filtering more seamlessly and forcing you to place each new contact in a Circle, I still think people will resort to default and just post stuff – especially if they are doing so via mobile, which they will, because it’s just too darn fiddly.

It’s all a bit kind of Asperger’s really, with its demand that you immediately file people in boxes or circles or whatever Google would like them filed under. People by their very nature are random and individual and relationships change and evolve, sometimes in the same sentence.

Some of my Facebook friends can be in three, or even four, of my groups, which defeats the purpose really, and I can’t imagine Google Plus/Circles/Thingy will force me to categorise those same people differently. And I can’t see most people wanting to categorise their contacts at all.

It’s not neat, but it’s how life is.

It also annoyed me that you can easily add Picasa pictures but not Flickr pictures, and that posts specifically addressed to me aren’t highlighted in some way so they stand out from the General Babble.

The General Babble is another irritation in the same way as it was with Buzz, because you can’t choose what comments you see, zip up the comments or choose ‘Most Recent’ or ‘Top News’ a la Facebook, though you can mute posts and hide people in your stream.

Although that obviously carries other problems if you are actually interested in what the person has to say, just don’t want a whole stream of comments cluttering up your feed and email.

Oof.

Hopefully they’ll sort it out soon, but in the meantime I found myself wondering with increasing frequency if the Google geeks who designed it actually use social media regularly, because it really is incredibly well, geeky. Which I quite like (Robert Scoble LOVES it), but it has a huge way to go before it fulfils Googles’ vision as an all encompassing platform for everyone.

I do like the slight irreverence that they’ve introduced – a box called ‘Bragging Rights’ made me smile on the profile. Although is it just me or is the box really narrow and fiddly and almost impossible to fill out and edit? Or maybe I just have way too much to brag about?

Unfortunately this irreverence tends to fall right over the edge elsewhere, and I have already developed a rash-inducing aversion to many of the Names of Things.

This includes my favourite function, the Skype-like ‘Hangout’ or, to use their non-verb, ‘Start a Hangout’ (I keep reading ‘Start a Hangover’), to which it seems you can’t just add your contacts by name or via drag and drop, strangely, but have to do so via their emails.

However, on the Plus (that’s Google Plus to you…) side the Hangout is genuinely very cool and in fact you probably could Start a Hangover when using the simultaneous YouTube function with your mates – see a video preview on our home page.

I also quite like the Sparks function (though not the name – blah), where you can add links on topics you choose, filter for news or research or presumably just go browsing, just like in the good old ‘Google It’ days.

On the downside it’s very clonky and needs a fair bit of fine tuning, but it’s obviously got potential as a useful news channel and given the weight of Google behind it there’s obviously a huge amount of mileage to be had and extras to be added.

Which when you think of the Google Empire makes perfect sense and it is clear that Google+ has been designed with both eyes (and hands) firmly on the prospective advertising and marketing revenue that such filtering will create, as the vast expanse of white space all ready and waiting for the advertisers to move in to testifies.

It’s just a shame they haven’t designed it with the average user in mind, because the biggest irritation at the moment is that it just isn’t very social. And by that I mean that you can’t automatically hook up with your existing contacts in anything other than Hotmail or Yahoo, which I don’t use anymore (Hotmail) or would ever want to use except when forced at knifepoint for login purposes (Yahoo). Or easily find anyone, even if they are on Gmail and you know that.

It’s annoying.

And what that most reminds me of is Twitter in the very early days, when there was something like 50 of us in the UK, the interface was blank and confusing, and you just wandered around bumping into people you didn’t really know.

Which is not to say it’s all bad – *waves* to @AModernMother and @BlondbyDesign, fellow fugitives from The Twitter Dark Ages – and look how Twitter grew up and developed from being a Geek Platform to the world’s newsfeed of choice.

It’s just that was Way Back Then and This Is Now, and so Bloody Ridiculous Deeply Irritating Quite Confusing when everything else has moved on and it’s so easy to share, find and import contacts and be social regardless of which platform you’re using. Yet Google insists on silos for goodness sake, “share only what we think you use, not what you actually use”. Do it our way. No sharing with any other common network.

Sigh.

What’s the first social media network rule of thumb, peeps? Oh yes. That it’s social…

Google+ isn’t really a social media network as such, more a network for Geeks by Geeks and it’s going to take a huge amount of effort to turn it into a much-loved social media network to rival Facebook and Twitter.

Luckily – or unluckily depending on your standpoint – Google has those resources in bucketloads. However, as they have already found, having the will is not enough unless you can also find a way of making it attractive, nay downright irresistible, for ordinary peeps because it really is best to give people what they want if you want a product be a commercial success.

Since I don’t think Google+ is anywhere near that yet, it will require every trick Google can throw at it to make it stick. And suddenly the huge brand refresh and tie in with Google Search et al seems less the work of opportunity and more the action of a company that knows it needs to do something radical.

Whether they will succeed in making it into a much-loved part of everyday life or whether it will remain GeekNet and the playground of choice for the few and only ever used grudgingly by the the rest of the world because Google makes them, now That is The Question.

And I think the jury is still out.

Cision wins awards in two categories at Digital Impact Awards 2011

Cision recognised for establishing ROI from digital communications as well as its social publishing technology. One of our favourite clients, [...]

Social in the City

It’s been a busy social week in London for digital folk. CorpComms held their Monster Digerati Party on Tuesday in [...]

Social Media for Business

Book To be Published by Bookshaker. I wrote an ebook last year to help businesses understand what social media can [...]
subscripe to our rss feed follow us on twitter facebook Linkedin Delicious google_plus tumblr